Terms and Conditions

The following are the terms and conditions of booking a tour with Taste of Plenty. By making a booking through this website you agree to all booking conditions and standard terms of trade.

Pricing:

All quoted prices are in NZD and include GST of 15%. They are correct at the time of publishing. However events beyond our control may result in price increases. The company reserves the right to pass on these increases until full payment has been received. When making a booking you must complete a booking form accepting on behalf of all your party the terms of these booking conditions.

How to Pay:
Following your booking via email or phone, we will contact you to collect payment by credit or you may make a bank transfer. If you wish to make payment by phone you can advise your credit card details to us directly but please do not email your credit card details as it is not secure to do so. Alternatively you can pay by internet banking transfer directly into our bank account. Please contact us for our bank details.

Tour Booking Cancellations:

Cancellation at least 14 days prior to departure, 100% refund, less $20 per person admin fee.

Cancellation between 14 and 7 days prior to departure. 50% refund.

Cancellation less than 7 days prior to departure no refund.

In some circumstances we may be able to reschedule your tour, please talk to us about this and we will see what we can do to help.

An administration fee of $100 will be payable to reschedule a private tour once it has been booked.

If Taste of Plenty cancels your booked tour for any reason you will receive a 100% refund.

Refunds:

In the unlikely event that we are unable to provide your tour through our own fault (excluding acts of nature, terrorism and war) you will receive a full refund.

Changes to your tour:

As is the nature with the food industry we endevour to take you to the places offering the best fresh and local produce in season. This means that the tour itinerary will change but we guarantee the number of tastings on each tour will be at least the number quoted and often more. We reserve the right to alter the tour in the event of an incidents outside our control. In some cases the tour may be affected by adverse weather or road conditions and in these instances alternative destinations and activites of a similar nature will be offered to you. Changes made by operators of shops, factories etc and activities we visit are outside our control but we will endevour to minimise any disruptions of this type which may occur. eg. some destinations are closed on public holidays and weekends. Should you choose to shorten the tour for any reason then no refund is payable for any unused portion of the tour.

Vehicles:

Our vehicles are fully insured and licensed as Passenger Service vehicles. They hold a current Certificate of Fitness and will be driven by Passenger Service endorsed drivers. Where seat belts are fitted, it is the responsibility of the passengers to use them. No smoking will be allowed in the vehicles. Any damage caused to the vehicles by the hirer will be charged for.

Changes to Prices, Product Descriptions or Other Terms of Trade:
The prices that appear on this site are valid at the time of publication in November 2020. We reserve the right to make changes to our site and these terms and conditions and product descriptions and prices and such changes will take effect from the time they are published on this site. Bookings for which we have already received deposits will not incur any additional charges should the prices increase.

COVID-19 vaccinations

For the health and safety of all passengers and staff on all our tours, we now require all traveler's to be fully vaccinated for Covid-19 or hold a medical exemption. Proof of this is required at the time of booking.
If you have an exemption from mask wearing proof of this is also required.
If your tour was booked prior to the 2nd October 2021 then you may still travel with us but we do encourage you to have your vaccination completed before the date of the tour.

COVID-19 travel restrictions

Where a tour has to be cancelled due to government restrictions relating to COVID-19, then we will offer a 100% refund OR offer an alternative date for the tour to operate. See our Health & Safety policy here

Supplier Charges

We reserve the right to pass on any charges levied by any supplier where a cancellation penalty is being applied to us by the supplier due to your cancellation. These will be in addition to the cancellation penalty fees listed above.
These are usually limited to flight and accommodation bookings and do not apply to single day tours. If there are supplier charges for day tours that may have cancellation penalties, then these will be made clear in the tour information.

Claims and Complaints procedure:

If a customer has a complaint during the tour, the customer should inform the Tour Guide immediately who will endevour to resolve the matter. If the customer’s complaint cannot be resolved the client must write to Taste of Plenty in New Zealand within 28 days of the completion of the tour.

Liabilities and Guarantees:
Nothing in these Terms and Conditions is intended to be inconsistent with consumers' rights under the Fair Trading and Consumer Protection Acts. If there is any inconsistency then the Act shall prevail. To the maximum extent permitted by law we shall not be liable for any loss or profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever suffered by you arising directly or indirectly from any breach of contract or any negligence by us. Our liability for any loss, damage or injury to you shall not in aggregate exceed the contract price of the goods or services supplied.

Privacy:
We will only provide your personal information to other parties if it is necessary to do so to complete the transaction or if we are required by law to do so. For example, things like receiving and processing your credit card payments and arranging accommodation and activity reservations, or the delivery of goods, will require us to pass on your personal information. We will not supply any personal information to marketing and/or research companies or agency. Under the Privacy Act 1993, you have the right to ask to see the information we hold about you. If any of it is incorrect then we will amend it at your request.

Governing Law:
Any agreement arising between us shall be interpreted and governed by the laws of New Zealand. Any disputes arising under the agreement or related to this site shall be dealt with by the courts of New Zealand.